Produced by:
From Global Challenges
to Tailored Solutions:
How HubbubHR is Sculpting
the Future of HR Technology
REDEFINING HR TECH
An Exclusive with HubbubHR's Pioneers
DANIEL
MAYER
Co-Founder
& Chief Customer Officer
JACINTA
HENNESSEY
Co-Founder
& Chief Strategy Officer
In an era where technology is the driving force behind organisational success, the HR sector is undergoing a seismic shift. While many HR solutions offer a one-size-fits-all approach, HubbubHR has carved a niche for itself with its adaptable and innovative solutions.
We sat down with Jacinta Hennessey and Daniel Mayer, the visionaries behind HubbubHR, to delve into the company's journey, its approach to challenges, and the future they envision for HR tech.
in the Enterprise Thought Leadership Podcast, powered by TechPros.io
Your journey to creating HubbubHR is truly insightful. Can you tell us the inspiration behind the platform and the foundation of HubbubHR's ideology?
The inception of HubbubHR was shaped by my experiences and challenges faced while working with a global enterprise headquartered in Canada. This organisation, with its vast expanse spanning five continents, was on a quest to integrate HR processes on a global scale. However, we soon confronted a dilemma: the difficulty of extracting actionable insights from these systems.
Determined to understand the disconnect, I travelled to various operational hubs, interacting directly with line managers. It became evident that many were entrenched in their localised data handling methods, often favouring tools like Excel spreadsheets. This disparity between ground realities and corporate aspirations was eye-opening.
This realisation was the catalyst for HubbubHR. Our mission was clear: design a HCM system that effortlessly combined overarching corporate requirements while being adaptive enough to address the localised nuances of each operational hub. As a result, we introduced our adaptive Human Capital Management (aHCM), built for a changing world, ensuring that our system can evolve as those needs change.
It's fascinating how often organisations face challenges aligning their expected data streams with ground realities. With this in mind, how does HubbubHR navigate this delicate balance between organisational analytics and the tangible needs of employees?
At the heart of HubbubHR is a dual-pronged strategy. First, we prioritise flexibility, ensuring that our system can be tailored at the regional or even location-specific level. This approach enables us to align with local terminologies and customs. We believe that our customers, intimately situated in the flow of work, understand best the needs and challenges of their diverse workforces. We listen to these needs and innovate accordingly.
Further, HubbubHR is designed to complement existing systems. So, if a local business unit has a preferred payroll or benefits system, HubbubHR can seamlessly integrate, ensuring a comprehensive, consistent view while respecting local preferences. The end goal? A platform that's globally harmonised yet locally relevant, guaranteeing data consistency and an intuitive user experience.
Can you share specific instances where HubbubHR has revolutionised a client's operational framework?
One case that stands out involves a multinational client, operational in around 34 countries. They were wrestling with an ageing HCM system that had become increasingly rigid. This story, unfortunately, isn't unique; many organisations find themselves struggling with systems that no longer align with their dynamism.
Our ethos at HubbubHR revolves around partnership. We're not in the business of offering generic solutions. We immerse ourselves in our client's world, understanding their tailored processes and integrating these intricacies into our platform.
For this specific client, our challenge was multidimensional: unify a patchwork of payroll systems, manual procedures, and bespoke HR systems into a singular, cohesive framework. Today, they leverage our platform's diverse capabilities, providing their employees with an optimised, streamlined experience.
In terms of data integration across various systems, how does HubbubHR maintain accuracy and timeliness?
HubbubHR emphasises data integrity. When interfacing with API-compatible systems, the data exchange is instantaneous and seamless. For legacy systems that might not support such integrations, we've established multiple avenues to maintain data freshness. This commitment ensures that our clients always have access to the most current data, eliminating the need for manual interventions.
Given the diversity and adaptability of your platform, would you say that the primary allure for businesses is this ability to centralise diverse data sources?
While data centralisation is undoubtedly a strong suit of our platform, I believe the true magic of HubbubHR lies in its adaptability. We're dedicated to creating a platform that doesn't just amalgamate but also evolves with each business, addressing their unique challenges and visions. This unparalleled adaptability, combined with our commitment to addressing specific client requirements, is what truly differentiates us and offers an unmatched value proposition to our clientele.
How do you gauge the impact and success of your implementations? What are the key indicators that signal a successful transition for your clients?
Success for us transcends the traditional benchmarks. Whereas some might view reaching a go-live date as the pinnacle of success, we perceive it as a milestone in an ongoing journey. Sometimes, it's about rolling out specific functionalities that resonate with a certain user group, or perhaps it's the introduction of a novel feature that significantly uplifts the user experience. On other occasions, it's our ability to swiftly generate comprehensive, actionable insights for our stakeholders. At its core, our success revolves around two pillars: delivering reliable, actionable data and ensuring a seamless, intuitive user experience. For us, success means not only equipping our clients with top-tier tools but also ensuring they feel continuously supported and empowered.
Our success revolves around two pillars:
🔶 Delivering reliable,
actionable data
🔶 Ensuring a seamless,
intuitive user experience
Looking ahead, could you share insights into your vision for HubbubHR's evolution, particularly in light of emerging technologies and broader organisational ambitions?
The world of work is in a constant state of flux, with pressures on HR continually evolving as businesses change and adapt. At the heart of HubbubHR is an unwavering commitment to understanding these shifting dynamics. We recognize that HR leaders crave innovation that genuinely aligns with their actual desires, requirements, and what they'll put into practice. That's why we're continually in dialogue with our customers, keenly attuned to their challenges and aspirations. We craft new features rooted in their needs and ambitions, ensuring that our platform is perpetually poised to respond to the ever-changing demands of the global work environment. Organisational needs and talent expectations are ceaselessly in motion. For global HR leaders, the intricacies of diverse jurisdictions, workforces, and customs only heighten the complexity. Our primary focus remains co-creative: ensuring that our solutions resonate with the genuine needs of our clients, rather than just following industry trends.
How do you envision steering the business towards greater horizons?
Innovation is our north star. We believe that the UK, with its rich history of fostering creativity and challenging norms, aligns seamlessly with our ethos. We're confident that the UK market is primed for innovative solutions that dare to disrupt the established order.
Innovation is
our north star.
As HubbubHR scales, how do you envision managing support? Are partnerships on the horizon for system implementations and support? And what about potential reseller collaborations?
Scalability is paramount as we grow. A surge in our customer base may necessitate leveraging third-party collaborations to ensure early and effective implementations. Drawing parallels from companies like iCIMS, there's a clear precedent that strategic partnerships can be invaluable during periods of accelerated growth. However, any collaboration will be rooted in our unwavering commitment to being customer-centric. We're on the lookout for partners who mirror our commitment to delivering tailored, personalised services.
When it comes to resellers, if we identify an organisation that aligns with our ethos and objectives, we're open to forging a synergistic alliance that benefits both parties.
The landscape of HR tech is brimming with potential and challenges in equal measure. As organisations worldwide grapple with the intricate dance of global standardisation and local customization, platforms like HubbubHR emerge as beacons of adaptability and innovation.
With leaders like Jacinta Hennessey and Daniel Mayer at the helm, the future of HR tech seems poised for transformative change, promising organisations both the tools and the insights they need to thrive in an ever-evolving global marketplace.