Bridging the digital divide: How to unite five generations in today's workplace

with Katie Mahony, Global Product Director at DBL

Produced by:

Katie Mahony

Global Product Director at DBL

In the modern workplace, up to five different generations collaborate side by side, posing challenges for effective team dynamics. According to a 2024 Deloitte study, 40% of Gen Z feel stressed either all or part of the time and age groups often have unique preferences for receiving and processing information. With a rich history in talent development at Deloitte, Lane4 and EY, Katie Mahony, Global Product Director at Development Beyond Learning (DBL) and former World Championship athlete explains how to connect diverse generations and build more cohesive and efficient teams.

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How has your journey from professional athlete to corporate leadership shaped your approach to workplace dynamics?

I started my career combining consulting work at Deloitte with competing in modern pentathlon at an international level. As an athlete managing five different sports while building a corporate career, I learned early on about being the best version of yourself while accepting you can't excel at everything simultaneously. Professional sport teaches you humility because there's always someone better than you at something, but it also instils an unwavering belief in human potential.

This mindset of continuous improvement – the constant quest for marginal gains – has profoundly influenced how I approach organisational development. After earning World Championship and European Championship medals, I transitioned fully into the corporate world, taking this high-performance mindset with me. Whether working with teams or developing talent programs, I've found that the principles of athletic achievement translate remarkably well to business success.

Now as Global Product Director at DBL, how are you addressing the evolving needs of today's workplace, particularly regarding early career development?

DBL operates globally with offices in London, Sydney, and Singapore, plus hubs in the US and India. What makes us unique is our agility – as a smaller business with 15 years of heritage, we can adapt quickly to changing market needs. We've recently expanded our associate network by 90 people to meet the growing demand for both virtual and face-to-face learning across different time zones.

The workplace has fundamentally shifted, especially for early career talent. While human nature remains constant, the pace of change and digital disruption have accelerated exponentially. Take information consumption, for instance – by and large, Gen Zs will get their information via social media platforms like TikTok and Instagram, versus some of us who would get that from Radio 4 or The Times newspaper. This creates quite different cultures - it's not to say one is right or wrong, but these differences in how people receive and process information need to be addressed in our training programs.

What are the key challenges facing young professionals today, and how does this impact workplace dynamics?

The transition from education to the workplace presents unique challenges for today's graduates. In education, success often comes from being an expert in your field and passing exams. However, in today's workplace, pure knowledge isn't the differentiator it once was – we can search anything online at any time. What really matters are skills, particularly human skills.

We focus heavily on self-awareness as a foundational element. While about 90% of people believe they're self-aware, research shows only about 15% truly are. This gap becomes crucial when navigating workplace relationships and understanding how your actions impact others. For instance, a simple choice like working from a café instead of the office might seem natural to a Gen Z employee but could be perceived very differently by their managers. These cultural disconnects need to be addressed through targeted skill development.

Research suggests 40% of Gen Z feels stressed either all or part of the time. How should organisations approach this challenge?

It's important to understand that this isn't just about young people being less resilient than previous generations. They're facing unique pressures – from constant social media presence to significant financial constraints and broader societal concerns about issues like climate change. The pace of technological change adds another layer of complexity, as they often need to navigate between their natural digital fluency and traditional workplace structures.

This stress manifests in real business impacts. When a young employee needs to take extended leave due to burnout, it affects both their wellbeing and the organisation's bottom line. The solution isn't to dismiss these concerns with a "stiff upper lip" mentality but to create open dialogues about mental health and establish appropriate boundaries. Managers need to be equipped to have meaningful conversations about wellbeing, something that wasn't necessarily part of the workplace conversation a generation ago.

What practical strategies do you recommend for HR leaders looking to address generational challenges?

The first step is to accurately diagnose whether you're dealing with a generational issue or a broader cultural challenge. Run separate focus groups for different generations – you'll often find younger employees are more candid when their managers aren't present. One effective technique we use is asking participants to describe their organisation through metaphors, sometimes even creating humorous TikTok-style content to express their perspectives!

Understanding the 'say-do gap' is crucial – the difference between an organisation's stated values and what actually happens under pressure. Many organisations have fantastic mission statements, but their real culture emerges during challenging situations. This can be particularly disengaging for younger workers who are typically more sensitive to authenticity gaps. It's essential to address both sides: helping managers adapt their leadership style while also helping early-career professionals understand workplace expectations.

How does DBL elevate address these generational challenges?

We recently launched DBL elevate in response to market demands, particularly from smaller organisations wanting high-quality development programmes for just a few graduates or emerging managers. The programme combines digital learning with live sessions, creating mixed cohorts from different industries and organisations. This cross-pollination of ideas and experiences is invaluable – while you can deliver content digitally, adult learning truly comes alive through shared experiences and stories.

We're seeing two major themes in the marketplace that elevate addresses. First, helping new employees 'decode the workplace' – providing practical skills for navigating corporate culture and understanding different perspectives. Second, supporting organisations in managing multigenerational dynamics. Our results speak for themselves: we've helped clients like Jardines increase their three-year retention rates from 61% to 86%, generating significant savings in recruitment costs while improving engagement metrics.

Taking Action For organisations looking to bridge generational divides and develop their talent, DBL offers CPD-accredited programs that can be delivered across global time zones with local cultural expertise. In a world where human skills are becoming increasingly crucial amidst digital transformation, investing in development has never been more important.

To learn more about DBL's programs or connect with Katie Mahony, reach out via LinkedIn or visit DBL's website. As Katie notes, "Our ability to communicate, stay curious, and be human is going to become increasingly important in coming years."

Contact DBL

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