Our research draws on insights from senior executives across the global service provider industry:

Vinti Mathur, Director of Transformation Services at Genpact, leads Europe-based management consultancy projects focusing on digital transformation in Banking and Financial Services.

Geoffrey Doran, VP Digital - Head of CX Transformation UK, EU & AUS at EXL, supports clients with end-to-end Customer Experience transformation by combining strategic vision with technical expertise.

Paolo Roberti, Senior Equity Partner at BIP, leads the Insurance & Beyond Market Facing Unit as CEO of BIP Deutschland and President of BIP Services.

Jessica Samadi, Director of Operations at a global financial services company, oversees corporate services, trust services and fund administration in the Cayman Islands.

Stephanie Hamon, Head of Legal Operations Consulting at Norton Rose Fulbright and Co-Founder of The Bionic Lawyer Project, helps General Counsels evolve beyond risk management to become business partners.

Satheesh Neelam, Global Client Partner at Cognizant, focuses on Energy, Utilities, Manufacturing & Logistics sectors with over 29 years of IT industry experience.

Jon McClay, Global Director of Strategy & Analytics at Baker McKenzie, develops and implements global strategy with over 25 years experience in global financial and professional services.

Mukta Agarwal, Client Partner for Government & Regulatory, Banking & Financial Services at Cognizant, manages strategic client relationships exceeding £50 million revenue.

Randima Krishnaratne, Global Programme Director at A.P. Moller - Maersk, leads operations for key global clients with extensive logistics and supply chain expertise.

Vijay Raaghavan, Head of Enterprise Innovation at Fractal, leads with a decision-backward, design-forward mindset to embed human-centred AI into enterprise workflows.

Bram Pauwels, Director of Operations at PageGroup, oversees Staff/HR Operations for Temporary Workers across 14 countries supporting over 15,000 workers.

Khanh Tran, Head of Finance Services at Vistra, leads finance services with IT-enhanced solutions including RPA and Microsoft Power Automate in Vietnam.

Kumar Lalit, Vice President and Partner in Applied Advisory at Genpact, focuses on transformation initiatives for Fortune 500 companies using Human Centred Design and Lean Six Sigma.

Vipul Mehta, Senior Vice President of Private Equity & Portfolio Transformation at SaxeCap, evaluates AI potential in investments and leads transformations across portfolio companies.

Ankur Saxena, Vice President and Head of Operations for IP and R&D Solutions at Evalueserve, leads teams delivering solutions to Fortune 500 clients with over 18 years experience.

Suri Babu Komma, Vice President of Digital Transformation and AI Solutions at EXL, leads global finance transformation with over 24 years experience in finance and accounting operations.

Kathiravan Udayakumar, Oracle Practice Leader for UKI & Europe at Cognizant, specialises in digital modernisation and Oracle Cloud Infrastructure solutions across Europe.

Modhura Roy, Consulting Principal at Cognizant, specialises in AI Strategy & Operating Model Transformation with over 13 years experience across public sector, pharmaceuticals, media and technology.

Szymon Woloszynek, Vice President of Global Technology Transformation at Lionbridge, specialises in industrialising operations through workflow standardisation, orchestration technologies, and AI-augmented ecosystems across global service delivery.

Sheldon Stephenson, VP AML Compliance Officer at Maples Group, specialises in anti-money laundering oversight for investment funds, trusts, and hedge funds across multiple global jurisdictions.

About Enate

Enate is the leading SaaS solution for business services. Enate orchestrates work from start to finish, giving clients the visibility and control needed to deliver better services. From email management and data analysis to intelligent document processing, Enate also offers a host of touch-button AI features designed to slash the time spent on manual work. Trusted by global service teams, Enate ensures smooth, consistent operations that help clients perform at their best.

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Foreword by Joe Deely, VP EMEA

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