2. Tackle ground transportation head on

Addressing ground transport booking and management complexity should start by consolidating ground transportation options in one place. With policy built into a central booking experience, it is easier to control who can book what and when, and to control your company’s ground transportation spend. Travel during the pandemic brought travel policy to the forefront for businesses, and employees became much more aware of the need for compliance and approval in many areas of business travel. Research from The Global Business Travel Association (GBTA) published in February 2022, found that the pandemic forced many corporate travel programmes to introduce more booking policy restrictions. “Seven in ten (71%) travel managers report their company’s booking-related travel policies have become stricter due to the pandemic—however, six in ten (61%) of those expect the changes to be temporary.” Consolidating ground transportation services undoubtedly delivers efficiency and saves money. But perhaps more importantly, it supports service resilience. If one service provider is struggling to recruit enough drivers, for example, there is no need to go to market and raise an RFP to find another supplier, meanwhile potentially leaving employees stranded or reliant on expensive alternatives. Ideally, a ground transportation platform should have access to multiple providers and be able to balance supply and demand.

2. Tackle ground transportation head on

Many of the corporate transportation leaders we spoke to said that consolidation of ground transportation suppliers into a single platform was a goal for their organisation. Carmen Smith, Senior Manager of travelling events for ICF, a global consulting firm located in Washington DC, says: “I would love that. But again, it's a complex problem that's not going to be sorted out in the next year. Maybe in two or three years. It's not a reality for us right now.”

Is consolidation of ground transportation suppliers into a single platform a consideration for your organisation?

Next: 3. Make data work for you

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