Challenge 3: Ensuring the safety and security of employees

Employees now come first. It’s arguably even more important now for companies to assist their employees when they travel abroad for work. Pandemic and geopolitical instability puts employees at risk wherever they are in the world. Travel managers have a greater duty of care than ever before. And employees are an increasingly valuable resource. Following the Great Resignation when record numbers of people left their jobs, recruiting and retaining employees has become a top priority for many businesses. If employees know they are well supported as they travel for work, they will be more inclined to work for a company. As a result, business travel is now of great relevance to HR colleagues too. Procurement leaders are shifting their focus beyond what has traditionally been a cost and quality orientated function. Juan Manuel Bruzzo, Supply Transformation Global Director at health and hygiene product supplier Reckitt, says: “With old school procurement, we were 100% focused on cost, on price, on savings. And nowadays, you can see that procurement needs to drive much more than that. In our case, procurement embraces sustainability, things like human rights, diversity, and code of conduct compliance.” Improving employees’ experience of business travel is about more than supporting them as they travel. Making it easy to book travel arrangements and giving them flexibility to change bookings easily is also important. But this remains a challenge when it comes to ground transportation in particular.

“The pandemic saw travel fall by 98%. Travel is far more complex now. Whilst travel safety is still important, we need to help travellers prepare before, during and after their journey. It's not as simple as booking a ticket. People's mindset and attitude towards their safety has to change."

Carol Fergus

Director - Global Travel, Meetings and Ground Transportation

Fidelity International

Next: How to future-proof corporate transportation

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