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Produced by:
Arelette Halavage
GLOBAL HEAD OF DELIVERY EXCELLENCE & HR TRANSFORMATION
What does a successful employee experience programme look like and what can businesses do to achieve one?
A successful employee experience programme is one that creates an environment in which everyone can succeed, regardless of seniority, experience, or role. When determining a plan and budget for an employee experience programme, use your organisation's ‘north star’ as the guide, and aim for an environment where employees have autonomy and are empowered to do their best work. Working environments are a combination of people, business processes, technology, and organisation structures & systems and when evolving an environment it's useful to consider each of these component parts to determine the most important area of opportunity. When it comes to setting a budget for an employee experience programme, there are two main areas that organisations should consider - transformation and performance. Transformation considers what significant changes may be required to deliver business goals, whilst performance focuses on ongoing continuous improvement in employee experience. If close to your organisation's vision, then the focus will be on ongoing performance improvement initiatives. But if further away more emphasis on transformative interventions may be required.
Working environments are a combination of people, business processes, technology, and organisation structures & systems and when evolving an environment it's useful to consider each of these component parts to determine the most important area of opportunity.
Employees must have the opportunity to provide feedback.
How can businesses connect with their employees and understand their challenges better?
For organisations to stay connected with, and truly support their employees, employees must have the opportunity to provide feedback. A successful feedback system will provide different routes for employees to share any challenges that they are currently facing. A feedback system should include the opportunity to provide feedback anonymously or in-person through individual/ group sessions. To maintain trusting relationships and continued engagement, it is important that all feedback is considered, and outcomes are shared back with the employee.
How important is corporate social responsibility for attracting and retaining staff?
Employees want to feel connected with the organisation they work for. When considering whether to work for an organisation, employees often consider whether the purpose and the values of the organisation align with their own core beliefs. In addition, employees are now keen to understand the corporate social responsibility agenda of an organisation, including its broader impact on humanity. Employees value an organisation which appreciates diverse ideas and perspectives, and supports an environment where employees feel valued, respected, belong, and can ultimately perform at their best. More employees are becoming aware of environmental impact and are keen to know their organisation's plans to not only become net-zero but go beyond this to have a climate positive impact.
Employees value an organisation which appreciates diverse ideas and perspectives, and supports an environment where employees feel valued, respected, belong, and can ultimately perform at their best.
Arelette is a Global Leader with experience in large scale enterprise transformation, medicines manufacturing and supply, process and digital innovation, and strategic organisational effectiveness.