Sponsored by:
Produced by:
Survey Poll Results
Agree / Disagree
Hybrid working presents a bigger opportunity for business than it does a risk
100% of interviewees agreed that hybrid working presents a bigger opportunity for businesses that it does a risk.
Our interviewees all agreed that hybrid working is here to stay, and businesses that fail to accept this will risk being left behind. The expectations of top talent in the workforce have changed and many actively seek hybrid opportunities.
If an organisation’s Customer Experience and Employee Experience scores were industry average and a large budget was made available to invest in one or the other, which should it prioritise, CX or EX?
There was a perfect 50/50 split between interviewees when prioritising Customer Experience or Employee Experience.
A business is only as good as the people behind it. But are those people Customers or Employees? Our interviewees were split down the middle on this question, highlighting just how important it is to have great Customer AND Employee experiences.
Yes / No
Have you tried to deliver an Employee Experience programme in the last 24 months?
90% of interviewees have tried to deliver an Employee Experience programme in the past 24 months.
Businesses have woken up to the change in employee expectations since the global pandemic. Employees want better work-life balance and for the work they do to be meaningful. Employee Experience programmes have been on the rise to try and meet these expectations.
How well has the programme been received? And how successful was the programme in improving the employee experience?
Those who delivered Employee Experience programmes felt that they had a mixed impact.
Transformation projects come… and transformation projects go. Without buy-in and adoption from stakeholders of all seniority, most Employee Experience programmes simply get forgotten. But those that are successful have more than proven their worth.