Sponsored by:
Empower, Automate & Collaborate:
Driving ROI from ServiceNow
Produced by:
MARKET VIEW 02
Dr Shivanand Jadhav
CONSULTING PARTNER
Why should businesses keep up to date with the latest technology?
The global pandemic has changed the way that businesses view IT. When employees needed to work from home, but still needed access to all of their usual platforms and tools, it was IT teams who came to the rescue. Now that many companies have adopted hybrid ways of working following the pandemic, the need for IT teams to deliver high levels of service is greater than ever. As customers get used to great digital experiences across every part of their lives, both personally and professionally, businesses will need to make sure they keep up with the latest technology if they want to stay competitive. Alongside this, the latest technology also empowers businesses to make more informed decisions - which is critical to critical business success of course.
As customers get used to great digital experiences across every part of their lives, both personally and professionally, businesses will need to make sure they keep up with the latest technology if they want to stay competitive.
Digital transformation needs to be tied to a business objective.
How can businesses achieve successful digital transformation?
Digital transformation is a high priority for a lot of businesses right now, and rightfully so. But many are unaware of how to successfully achieve transformation. Firstly, digital transformation needs to be tied to a business objective. It is then important to understand what a successful digital transformation means across the business. It could be that your product team has a very different desired outcome for the transformation compared to your development team. Once there is a unified and agreed view of what needs to be delivered from the transformation, businesses can then start to prioritise which aspects of the transformation should happen first and identify any additional technical requirements sooner rather than later. These additional steps may come as a surprise to some businesses, but they are crucial in realising the business value of any transformation.
What are two methods businesses can use to maximise ServiceNow ROI?
ServiceNow is a powerful tool that can be used across the business. One of the keys to unlocking its full potential is realising that even though you have one platform across the business, different departments within the business will require different functionality. So understanding the needs of your customers and highlighting the right parts of ServiceNow to them is a crucial part of achieving success with the platform.
One of the common challenges a business is likely to face is that different departments are likely to have different cloud solutions and want to manage their cloud independently, making it difficult to obtain an overall picture of what the cloud usage and associated cost really is within a business. But using the ServiceNow Cloud Insights tool allows you to bring all of the cloud reporting into one place, giving the business valuable insight to make cost efficiencies that were previously unknown.
Understanding the needs of your customers and highlighting the right parts of ServiceNow to them is a crucial part of achieving success with the platform.
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximise growth by harnessing digital technologies.
Shivanand has over 20 years of valuable experience in technology and services. He currently heads the CIO Advisory Consulting group for Service Integration, which assists organizations in managing complex IT supply chains and interlinked systems with multiple suppliers collaboratively and efficiently.